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Customer Service Representative at Transsnet Financial (Apply Here).
Transsnet Financial is launching game-changing fintech apps in the Nigerian market to help people transact, save and borrow money. Transsnet is a joint venture between Transsion, the manufacturers of smartphone brands used by over 30% of Africans, including Tecno, Infinix and Itel, and NetEase, one of China’s biggest internet companies.
Job Title: Customer Service Representative
Location: Lagos
Required Qualifications for Transsnet Financial Customer Service Representative Job 2018
- Understanding of financial services and smartphone apps
- Typing speed of 45wpm or above.
- Bachelor's degree or higher
- 2+ years of relevant experience in a customer service role
- Excellent oral and written communication skills
Job Description
This is an opportunity to join an early stage team to launch a new business. The ideal candidate thrives in a fast-paced startup environment where they are willing to roll up their sleeves to get things done.
We are looking for action-oriented, flexible problem solvers to assist users of our products with their queries. Associates interact directly with customers via phone, email, social media and chat.
We are looking for team members who can manage multiple tasks at a time and work with all departments to ensure that we grow as a company and continuously improve our products for our customers.
Job Benefits
You will have the benefits of working in a startup environment as part of an international team with the opportunity to make a big impact, while being supported by the resources and network of our established parent companies.
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Applicant Responsibilities
Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
Demonstrate ownership in documenting and resolving customer issues.
Assist customers with any queries they may have via calls, email, chat and/or social media
Represent the brand in a professional and friendly manner
Application Deadline: Not Stated.
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